Privacy Policy
This Privacy Policy explains how Print Palette processes personal data when you use the website, send print files, request a consultation, or place an order for photo and art printing services.
Why We Use Data
We use personal data to respond to inquiries, review image files, prepare quotations, manage consultations, confirm order details, carry out production, arrange collection, process payments, maintain records, secure the website, and meet legal obligations. We may also use limited technical data to understand site performance and improve reliability.
Service Providers
We may share personal data with service providers that support website hosting, communication handling, file processing, payment processing, or related administrative functions. These parties act on our instructions where applicable and are expected to use the data only for the services they provide to us.
Legal Disclosure
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights, property, or safety of the business, users, or others. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Data We Collect
We may process contact details, order information, file uploads, consultation notes, payment-related records, and technical data such as device and usage information. Where you send image files for review or production, we also process the content you choose to provide, including metadata that is attached to those files.
How We Collect Data
We receive data directly from you when you submit an inquiry, upload files, book a consultation, or communicate with us by other available channels. We also collect limited technical data automatically when you visit the website, and we may generate internal records from file review, order handling, production, and collection steps.
Cookie Types
We may use session cookies, persistent cookies, and similar technologies for site operation, security, remembering preferences, and understanding how the site is used. Non-essential cookies are used only where permitted and may be set by service providers that support website functionality or measurement.
Cookie Controls
You can control cookies through your browser settings and, where available, through on-site preference tools. Some cookies are necessary for basic site functions, while others support analytics or preference storage. Blocking certain cookies may affect site performance or limit some features.
GDPR Basis
When the GDPR applies, we process personal data only on a lawful basis such as performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. The applicable basis depends on the context of the interaction, including inquiries, file review, order handling, and website use.
Where the GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in relevant cases, users whose data is otherwise handled under EU data protection rules.
GDPR Rights
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, object, and receive a copy of certain data in a portable form. You may also withdraw consent where processing relies on consent. Some requests may be limited by legal retention duties, contractual needs, or other lawful grounds.
Contact Details
Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, restriction, objection, and portability of personal data. Where processing is based on consent, you may withdraw that consent for future processing without affecting prior lawful processing.
To protect personal data, we may ask for information needed to verify your identity and understand your request. We will respond within the period required by applicable law and may explain if a request cannot be fully satisfied because of legal or operational limits.
We keep personal data only for as long as needed for the relevant purpose, including inquiry handling, production records, accounting, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymize it where appropriate, subject to any retention obligations that apply.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The current version applies from the date it is posted unless a different effective date is stated.